Am I covered when travelling to Mount Agung in Bali?


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Your potential coverage for claims relating to Mount Agung will depend on the date and time at which you purchased your policy, and whether you purchased natural disaster cover as an add on to your policy.

  • If you purchased your policy after 8:00pm (AEST) on 8th June 2018 you are not covered for claims arising from Mount Agung, even if you purchased natural disaster cover as an add on to your policy.
  • If you purchased your policy between 7:30pm (AEST) on 6th June 2018, and 8:00pm (AEST) on 8th June 2018you are covered for claims arising from Mount Agung, provided that you purchased natural disaster cover as an add on to your policy.
  • If you purchased your policy between 8:20pm (AEST) on 20th September 2017 and 7:30pm (AEST) on 31st October 2017, or between 7:30am (AEST) on 22nd November 2017 and 7:30pm (AEST) on 6th June 2018, you are not covered for any claims arising from Mount Agung, even if you purchased natural disaster cover as an add on to your policy.

Please note: medical expenses incurred due to natural disasters are automatically covered in all international policies, without having to purchase the natural disaster cover option. 

The following information is about our natural disaster policy in general and does not apply specifically to Mount Agung. You get unlimited medical cover for claims arising due to a natural disaster automatically, even without purchasing natural disaster cover.

However, if you don't add natural disaster cover, you are not covered for cancellations/cutting your trip short/emergency expenses or missed cruise departure unless you purchase our add-on coverage for natural disasters.

Even when purchasing natural disaster cover as an add on to your policy, you are only covered for disasters unforeseen to the public at the time of your purchase.

However, you are covered for medical expenses, regardless, due to a natural disaster, as long as medically necessary and an emergency.