What is the car rental excess waiver?

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We will reimburse the Rental Car insurance excess charged to you through the rental car company, if a car you have rented during your trip is involved in a motor vehicle accident while you are driving, or is damaged or stolen while in your custody.

However, exclusions apply, and you should consult the PDS to see the exclusions. Find the PDS relevant to your trip here: http://www.tickinsurance.com.au/policy-wordings.