FAQ

• ★ How Do I Start a Claim?
• Am I covered for third party damage?
• Do you cover accidental death?
• Do you cover claims relating to terrorism?
• Do you cover hearing aids?
• Do you cover Jewellery?
• Do you cover kenneling of pets?
• Do you cover prescribed medicines?
• Do you cover prescription glasses?
• Do you cover stolen items?
• Do you cover volunteer activities?
• Do you provide cover for bungee jumping?
• How does cancellation cover work?
• How Long Will It Take For My Claim To Be Processed & Paid?
• How you calculate depreciation on lost or stolen items?
• What are you covered for if your holiday is affected due to corona virus?
• What documents do I need to make a claim?
• What Excess Do I Have to Pay Before a Claim Can Be Paid?
• What Happens If I Get Into an Emergency or Need to Claim?
• What is your claim phone number?
• Who do I contact if I need to claim?
• Why Could My Claim Be Denied?
• Why do I need to submit receipts – can I just make a stat dec if I don’t have them?
• Why Wasn’t My Claim Paid In Full?
• Will I be covered if riding as passengers on mopeds?
• Will you cover me for coronavirus?