FAQ

• ★ How Long Can I Travel & Remain Covered By Tick?
• ★ What is the excess on the policy?
• Can I extend my travel while overseas?
• What age should we enter if having a birthday overseas?
• How to upgrade the policy?
• How long do we need to be back in Australia from one trip before leaving for the next?
• Where to download PDS?
• Do you have a live chat option?
• Where are you located?
• What countries do you cover under Asia region?
• What if I have entered Incorrect Information?
• Do you provide sim card along with travel insurance cover?
• What is your eligibility criteria?
• Do you provide separate tax invoice?
• Do you cover seniors?
• Do you cover people on Work visa
• How early can I buy my travel insurance?
• How can I obtain a certificate of currency?
• Can I purchase a policy over the phone?
• How can I contact you?
• How can I purchase a policy?
• If I come home early from my holiday can I claim the unused portion of policy as a refund?
• How to find previous details for repeat customers?
• How do I login to see details for my online travel insurance policy?
• What is the option to add item in my travel insurance policy?
• I'm a frequent traveler which policy should I buy?
• How to talk to customer service?
• What are the destinations and Countries you cover?
• Can I get discount? Or How do I get promo code for Tick?
• How can I get my policy document?