FAQ

• ★ How Long Can I Travel & Remain Covered By Tick?
• ★ What is the excess on the policy?
• What if I cannot get an appropriate policy online for my circumstances?
• Do you provide cover for non Australian Permanent Residents or non Australian passport holders?
• Which destination to select for travel to Europe?
• Are my details secured if I purchase online?
• Are there any exclusions to the policy?
• Which destination option should I select when travelling to Hawaii?
• How can I renew an existing policy?
• What are the terms and conditions?
• What is an Australian permanent resident?
• Do you cover one way trips?
• What is the maximum trip length?
• I need to amend the address or contact details on my policy. How can I do this?
• What is the maximum age you can insure up to?
• How do I buy a Tick Travel Insurance policy?
• Which option should I select in "Destination" in order to visit any country?
• Can I purchase travel insurance for trips within Australia?
• What is an excess and how does it work?
• Can I extend my travel while overseas?
• What age should we enter if having a birthday overseas?
• How do I upgrade my policy?
• How long do we need to be back in Australia from one trip before leaving for the next?
• Where to download PDS?
• Do you have a live chat option?
• Where are you located?
• What countries do you cover under Asia region?
• What if I have entered Incorrect Information?
• Do you provide sim card along with travel insurance cover?
• What is your eligibility criteria?