FAQ

★ Am I covered if my family member gets sick and do I have to cancel the policy?
Do you cover cancellations due to corona virus?
How do you solve disputes?
What do I do if I am not happy with my policy?
Am I covered for flight cancellations?
What is the cancellation fees?

^ This insurance is underwritten by Mitsui Sumitomo Insurance Company Limited (Mitsui Sumitomo), ABN 49 000 525 637, AFSL 240816. Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (Mapfre Australia), trading as Tick Travel Insurance and other brands, is an Authorised Representative appointed by Mitsui Sumitomo to distribute and administer this insurance product. Mitsui Sumitomo also engages Mapfre Australia to provide claims handling services in relation to this insurance product.

* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product.

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